We do this by working directly with our customers (that means people who use services and family carers). We promote service user and family carer perspectives to help staff plan and deliver improved services.  We also work closely with other organisations in Suffolk with common aims.

Comments, complaints and compliments about care services

We want to know what you think about the care you receive from Suffolk County Council. If things have gone well and you are pleased with the services we provide, we would like to know. However, we also want to know if things have not gone well and you are not happy, or if you have a comment or suggestion about how we might improve things.

Adults and children who receive services from us have a legal right to complain about those services. The way we will deal with your complaint is set down in law and guidance from the government. The leaflets below will tell you more:

Having Your Say - Adult Care Services (PDF 539KB)

Having Your Say - Children and Young People's Services (PDF 532KB)

Having Your Say - Comments, complaints, compliments (PDF, 625KB)

The complaints procedure is described in detail on the How to make a complaint page of this website.

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