We carry out regular inspections to ensure that all lit equipment managed by us is working properly, but we also rely on the public to report faults.  All faults are normally fixed within two weeks.  A higher priority is given to faults that could be dangerous such as exposed electrical wiring - these are normally made safe within two hours.

If you want to report a faulty street light or other lit highway equipment which you think is our responsibility, please provide the location of the lit equipment (ie road name and parish/town); the number and type of the lit equipment if you know it and your contact details - our guidance notes will give you more information.   Please use our on line report.

If you think the fault is an emergency or you want to report one of the following faults, please contact our Customer Services Centre on 0845 606 6171 instead of using of reporting the fault on line:

• electrical wires sticking out from the column/unit;
• 3 or more adjacent lights out, whole streets, adjacent streets;
• damaged columns, bollards, signs or lights;
• flasher units outside schools;
• belisha beacons at zebra crossings.

To report a problem with electrical equipment on trunk roads (PDF, 88.15KB), please call the Highways Agency Information Line.

Some faults are due to loss of power supply which we have to refer to the electricity supplier, currently UK Power Networks. Their priority is to restore supplies to households and businesses so it may take longer to restore power to streetlights affected by loss of power.

Requests for new lighting

Because we are trying to to reduce light pollution, energy consumption and maintenance costs, we are reluctant to provide any additional lighting.  If you think an additional streetlight is necessary, please contact your local parish or town cuncil to see whether they will support your request as they will normally be expected to pay for the costs of the initial installation, and any associated maintenance and energy costs. Street lighting in Suffolk is changing, find out more at http://www.suffolk.gov.uk/streetlighting.

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